Tensui Saryo

Tensui Saryo is located a few mins walk from the Gora station (you'll have to go through an underpass). It is super easy to catch the Hakone Railway and the cable car. The staff is wonderful. The younger workers spoke some English, but the older workers could not. Not a huge issue as long as you know a few words/phrases in Japanese and use Google Translate for the rest. Everyone was attentive and super helpful. Once you checked in, everything is pretty much handled through their website (like booking a private onsen, spa services, etc.) You get one free drink at the bar while you soak your feet! There are two buildings: the original and an annex. The annex is a newer building, so you do have to walk a little bit to get to the main building where all the amenities are. Not a huge issue when you enjoy wearing your yukata! I stayed at the annex building with a private bath. The view is stunning and the outdoor bath is nice, especially when the weather is cold and the water is super hot. It was relaxing soaking in your private bath outdoor, while enjoying the peace and quiet. The amenities in the room are very good. In addition to free water, the fridge also has some complimentary beers. The room provides pretty much everything you need for a stay: toothbrush, toothpaste, comb, face cleanser, face moisturizer, a steam mist machine for your face, pajamas. I did book a private onsen early in the morning (as there were limited time slots). You get 45 minutes, so be respectful of others as the workers need to clean the onsen before the next reservation. The bath was nice and could fit 2 adults. Highly recommend to do this early in the morning so you can catch the sunrise!   The dinner and breakfast were very good. We were all full on both meals and the food was delicious. Our waitress was super sweet and helpful. Overall, a very nice stay in Hakone!

I was staying in the room with open-air tub and foot bath. The hotel is close to the station. The room is huge! The bed is comfortable. Shower has good water preasure. All toiletaries are provided (great quality products). Mini bar has water and some other drinks. The bath is just amazing! Even in summer. It's hot, but that's how onsen is. Since I had my own onsen, I didn't use the hotel one and didn't go the bar. The dinner was an amazing food experience (menu in english is provided). Breakfast is also traditional japanese, which can be not for everyone.

Location was great, close to Gora train and cable car station. Room was very nice (we had the traditional Japanese style room with own hot spring bath on balcony). The hot spring bath we probably would have enjoyed more if the weather had not been so hot but it was still nice. The dinner and breakfast were excellent although the breakfast menu (traditional Japanese) might be strange to some visitors from Europe/US.

Great location and nice facilities. I definitely recommend a room with a private onsen and mountain view, I spent all of my chill time on the balcony. The Japanese style room is nice, spacious, and comfortable. The Japanese style breakfast was filling, some hits and misses on the breakfast but overall enjoyable and the misses I think were just personal preference. The coffee shop across the street is also great! The public onsen was clean and there is and indoor and outdoor option.

It's a beautiful hotel with a scenic mountain view and great SPA facilities.